Contact

When to expect a reply

We read every message ourselves and usually answer within one to two working days. Weekends and UK bank holidays can add a day or so. If your note concerns an error on one of our pages, the reply may take slightly longer, because we check the point against the official Spinju website before confirming a correction.

You will not receive an automated ticket number. If a week has passed with no answer, look in your spam folder and then write again — now and then a message gets filtered on its way in.

What you can write to us about

Messages we are glad to receive include:

• a bonus amount, wagering figure or expiry period on our pages that no longer matches the official terms;
• a link that does not open, a page that displays badly on your phone, or a typo that changes the meaning of a sentence;
• a question about something we have written that you found unclear;
• ideas for topics UK players would like us to cover;
• partnership or advertising enquiries, which we review case by case and decline if they clash with our editorial approach.

The more specific you are, the faster we can help. Mention the page address and quote the line you are referring to.

Send us a message

We do not run a ticket system or store messages on the website. Any message form on this page is simply a shortcut that opens your own email app with a new message addressed to us; nothing is sent until you press send there.

To make your email easy to deal with, include:

• Name — whatever you would like us to call you;
• Email — the address the reply should go to;
• Subject — a few words, for example "Outdated free spins terms";
• Message — the details, plus the page address if relevant.

Please never send passwords, card numbers, bank details or copies of identity documents. We have no use for them and will delete any message that contains them.

Questions only the casino can answer

spinju.bet is an information site, not the casino. We have no access to player accounts and no say in the operator's decisions, so we are unable to:

• open, close, verify or unblock an account;
• credit a bonus, free spins or a promo code;
• speed up, approve or reverse a deposit or withdrawal;
• review identity documents or source-of-funds checks;
• lift a self-exclusion or change account limits.

For any of these, contact Spinju's customer support through the official website, where its contact options are listed. If you have already done that and the matter is still unresolved, our Dispute Resolution page explains the next steps for UK players.

Our email address

There is one way to reach us: email [email protected]. The same address handles corrections, reader questions and business enquiries, so there is no need to hunt for a separate department.

We have no phone line, no postal address for correspondence and no social media inboxes that we monitor. Nobody from our side will ever contact you through a messaging app asking for personal or payment details; if you receive a message like that claiming to come from us, ignore it.

If gambling is worrying you, there is no need to wait for our reply: the National Gambling Helpline is free on 0808 8020 133, day and night.